Hole in the Oil Pan

D'ya ever wonder what people actually think when they make decisions? Case in point, my friend Lou recently had her car towed. It's a Saab and apparently it's common knowledge that when a Saab is towed in the traditional manner, the result is often a hole in the oil pan.

If AAA knows this, and the towing company knows this, and the mechanic knows this, then why-o-why would they not send a flatbed tow truck?

Seriously, why not? Especially since the tow was not a short distance. And NOBODY was surprised that it happened.

I just don't understand.

AAA has admitted their fault and are paying for the repair.

Lou finds all this a little surreal and it's making her very uncomfortable.

Can you blame her?